Clear, honest, and traveler-friendly guidelines crafted to ensure your South India holiday or Madurai taxi journey is seamless, comfortable, and free from surprises.
Please read these terms before you confirm your booking with Vishnu Dev Tours & Travels. They help you know what to expect, so your trip goes smoothly and there are no surprises on the road. If you have any questions, message us on WhatsApp before you book and we will be happy to explain.
A trip day is counted by the calendar day, from 12:00 AM to 11:59 PM, and not as 24 hours from your start time. For example, if your trip starts at 11:00 PM, that day counts as Day 1, and the trip moves to Day 2 after 12:00 AM.
The kilometre and hour limits for your trip depend on the package and vehicle you choose. We share these details with you on WhatsApp when we confirm your booking. Unused kilometres or hours cannot be carried forward.
The following are not part of the package and are paid by the customer as per actuals:
Total distance and time are counted from the moment the vehicle leaves our office until it returns to our office, and not only from your pickup point to your drop point.
If the driver needs to drive late at night or early in the morning, an additional night driving allowance may apply. We will let you know at the time of booking.
For multi-day outstation trips, a daily driver allowance may apply. We will let you know at the time of booking.
Each vehicle must be used within its seating and luggage capacity. Overloading is not allowed, for the safety of everyone on board.
The customer is responsible for any damage to the vehicle caused by misuse during the trip.
Please allow the driver reasonable time for meals, rest and refuelling during the trip. This time counts as part of the trip duration.
If you stay at a hotel, resort or homestay, please help the driver with access to basic facilities like a washroom, or give him time to arrange a nearby place to rest.
Short breaks help the driver stay fresh and keep your journey safe. Thank you for your understanding.
In the rare case of a breakdown, we will arrange another vehicle as soon as possible. The waiting time is not counted in your trip time. If the trip cannot continue, we will sort out the unused portion with you as per our policy.
Your name, phone number, pickup and drop address and trip details, only to confirm and manage your booking.
For booking confirmation, trip planning, support and improving our service.
We do not sell or rent your details. They are shared only with the driver for your trip, or when required by law.
We take reasonable care to protect your information.
By booking, you agree to receive trip-related calls and messages, such as confirmation and driver details.
You can ask us to correct or delete your details at any time.
We may update this policy and will share changes through our official channels.
Thank you for choosing Vishnu Dev Tours & Travels. We look forward to travelling with you again.